Subscriber Analytics business value

Subscriber Analytics offers completely new possibilities for customer service or second-line technical service to directly solve the problem for the customer, as it gives the agent all the information needed to guide the customer through whatever might have gone wrong. The agent can directly recommend a solution to the customer, such as a handset replacement or the sending out of new settings to correct a malfunction or misconfiguration.

• Displays instant views of perceived quality and percentage of faults per IMSI.
• Shortens support call hold time and reduces multiple call-in.
• Enables fast escalation of relevant faults to second- and third-line engineers.
• Views detailed information about the failed events to determine the root cause of the problem.